services / customer-support-assistantService 01 of 05

Customer support assistant

Answer customers at 2 a.m. without anyone being awake.

An AI assistant trained on your own FAQs, policies and product info. It handles the repetitive questions on your website, email or WhatsApp, and passes the tricky ones to your team with the full conversation attached.

Best forBusinesses with repeat customer questions
Tools I useLLM APIs, website chat, WhatsApp Business, Google Workspace or Microsoft 365

The problem this solves

Problem 01

The same ten questions land in your inbox every day.

Problem 02

Customers leave when nobody answers after 5 p.m.

Problem 03

Your best people spend their mornings on replies instead of real work.

What I build for you

Website and WhatsApp chat assistant

Branded, speaks in your tone, and works in English and Spanish where you need it.

Email triage and draft replies

Sorts incoming mail, drafts the answer, and you approve it with one click.

Smart handoff to your team

Escalates to a person with the whole conversation attached, so nobody repeats themselves.

Answers grounded in your content

It only answers from information you approved, and says so when it does not know.

What changes once it is running

outcome 01

Faster first response

Customers get an answer in seconds, at any hour.

outcome 02

A calmer inbox

Routine questions are handled. Your team keeps the conversations that need a human.

outcome 03

Consistent answers

Everyone hears the same, correct policy, every time.

Real example

A local physiotherapy clinic gets the same booking, pricing and insurance questions all day. The assistant answers them, collects the details, and sends only the unusual cases to reception.

From first call to first result

WEEK 0

Free discovery call

We look at how this works in your business today and agree on a small, measurable first goal.

WEEKS 1–3

Working pilot

A real build on your actual data. You try it in production before we go further.

WEEKS 4–6

Refine and hand off

We improve based on real use, document everything and train your team.

ONGOING

Support if you need it

Monthly check-ins, updates and troubleshooting. No retainer required.

Want to see if this fits your business?

Book a free 30-minute call. No pitch deck, no obligation. If AI is not the right answer, I will say so.

Book a free 30-min call